FAQ - Frequently Asked Questions

Customer Service

Hello, welcome to our FAQ. If you can't find answers to your questions after reviewing the answers below, don’t fret, we’re here for you! Please feel free to call us at 1-800-995-4436 (Monday through Friday from 8:30 AM thru 5:00 PM CT.

How to Order

Q: How do I place an order?

A: Online: We work hard to make your online ordering experience easy and effortless. If you experience an issue placing your order, please contact Customer Service at 1-800-222-3909, Monday through Friday between 8:30 A.M. AND 4:30 P.M and we will be happy to guide you through the process.

Q: How do I know my order was placed?

A: Once you complete the checkout process, you will receive an order confirmation to the email you provided. No order confirmation? Check your spam folder, as sometimes confirmations like to sneak in there.

Q: Why was my credit card charged twice?

A: Upon placing your order, your financial institution may place a pre-authorization hold for the funds on your account. This preauthorization hold will fall off within 3-5 business days. Once your order has shipped the actual changes will be applied to you credit card.

Q: Can I modify or cancel my order?

A: We do our best to get your order processed and delivered to you as soon as possible. Once your order has been submitted, we are unable to make any changes or cancel your order.

Q: Why isn’t my promo code working?

A: Please note that you are able to use one promo code per order (excludes sale items).

Shipping

Q: When will my order ship, and where can I check its status?

A: In-stock items shipped via STANDARD FedEx will generally ship within 1-2 business days of order placement. NEXT DAY and 2-DAY FedEx shipped orders placed before 11 a.m. CST on business days will generally ship the next business day. NEXT DAY and 2-DAY FedEx orders placed on weekends ship the following Tuesday.

Using your Learning Resources Order Number you receive in your e-mail order confirmation, you can track your order online. Please note that orders generally take 2-3 business days to show in our tracking system.

Q: How much will it cost to ship my order?

A: You will be thrilled to know we offer free shipping on orders $79 and over! Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped within the United States.

Q: Will I be charged Sales Tax?

A: Sales tax is applied for the following states (USA only):

AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, SD*, TN*, TX*, VA, VT, WA*, WI* and WV*.

States with an asterisk charge tax on shipping in addition to merchandise. State sales tax subject to change.

Q: How can I tell if an item is on backorder, and when will it ship?

A: We make every effort to ship backorders as quickly as possible. If an item is on backorder you will see the date it is expected to come back into stock next to “Availability Date” on the product page.

Q: Does Education Insights ship to destinations outside the United States?

A: Educational Insights only ships to United States and Puerto Rico.

Returns

Q: What is the policy on returning Educational Insights products?

A: We want you to be 100% satisfied with your purchase from Educational Insights! If you are simply not satisfied with your purchase, you can return it to us within 365 days of purchase for a full refund (excludes clearance items). To request a Return Authorization Number, please contact us with your order number. Once you receive your return number, please send your package back to the address below, via your preferred carrier to:

Educational Insights
380 N. Fairway Dr.
Vernon Hills, IL 60061

Attn: RMA

Q: I received a defective and/or damaged product that I purchased on the Educational Insights website. What do I do?

A: If you have received a defective or damaged product, you have the option of receiving a full refund or replacement. Simply return it to us within 365 days of purchase in the original condition and we will gladly replace it or issue a full refund. All you need to do is send us a message through our Contact Us page.

If you have purchased an Educational Insights product from a local store, go ahead and contact the store, they will happily work with you.

Q: I received a defective and/or damaged product that I purchased from a local store or Dealer's website. What do I do?

A: If you have purchased an Educational Insights product from a local store or Dealer's website, go ahead and contact your original place of purchase, they will happily work with you.

Replacement Parts

If you have purchased an Educational Insights product from a local store or dealer website, go ahead and contact your original place of purchase, they will happily work with you.

You may be responsible for a $6.95 shipping fee for replacement parts.

A Note on Lost Pieces: As parents, we get it: lost pieces happen. While we're unable to stock replacements for every component that comes with our toys, we'll do our best to find the part or piece that makes your toy whole again. Just submit a request with a description of the piece, and we'll let you know if and when we find it.

Play With Us, Work With Us!

Q: Where can I learn more about becoming a Learning Resources/Educational Insights retailer via a website or retail store?

A: Please visit https://wholesale.learningresources.com for a listing of appropriate company contact channels including dealer sales.

Q: I am the editor of a blog or website and I’d love to help promote your games and toys. Whom do I contact?

A: We're thrilled that you'd like to work with us. Please go to our Contact Us page and include "Marketing Opportunities" in your message. We will be sure to reach out as soon as possible.

Q: I am a developer, author, or publisher seeking a partnership opportunity with Educational Insights/Learning Resources. Whom do I contact?

A: Thank you for your interest in Educational Insights. We frequently work with developers, authors, and publishers like yourself on new products and publications. Please contact us regarding your inquiry.

Other Tidbits

Q: Where can I find product instructions?
A: Instructions to many of our products are available online for printing in our Product Instructions section. If you do not see a specific set of instructions, feel free to contact Educational Insights for further assistance.

Q: Does Educational Insights accept individual donation requests from not-for profit organizations?

A: Due to the high volume of such requests that we receive, we simply do not have the resources to comply with all of them. We do, however, recognize the importance of being a charitable corporate citizen and, to that end, regularly donate to national charities that serve our core audiences - children, parents and teachers (these charities include United Way and other local charities). Through these national charities, our donations are able to reach the greatest number of children and teachers in need.